TERMS AND CONDITIONS FOR WENSENG GREEN TOURS :
The terms and conditions mentioned below is a contract between Wenseng Green Tours and the Tour Operator/Individual client and by making a booking through us, you accept the terms and conditions set up by the company.
When receiving a booking, we will take your reservation and you will have a provisional booking when you make a deposit and receive our proforma invoice. This proforma invoice should be verified and all alterations must be notified to us within 24hrs otherwise you will be responsible for any costs incurred.
Our policy is that we request 50% deposit of the proforma invoice at the time of booking and the balance is payable 15-days prior to the arrival of the client. You will get confirmation of your booking once we receive the final amount and if this is not paid within the prescribed time frame, we shall have the right to cancel your booking and retain any deposit.
If the booking is cancelled by the client, all costs will be paid by the client. Cancellations not accepted 1-week prior to client’s arrival.
If for any reason, we cancel your booking, we will bear all costs and will refund back your money without extra charges.
Mode of payment :
We recommend our clients to do payment mainly by wire transfer and send us a proof of payment once they have made the transfer.
We do not accept neither bank draft nor transfer by Western Union.
A handling fee is applicable for all clients as we will take good care of them from their landing in Mauritius until they step in the flight back home.
Excursions can be booked either through the website or when arriving in Mauritius.
Upon acceptance, a voucher will be issued with all the details and this will be your passport to do the excursions.
Cancellations not accepted 36-hrs prior to excursion’s date.
Payment is done either by cash, card or foreign currencies when booked onshore.
Method of communication :
We usually communicate by email; so it is your responsibility to ensure that particulars of your emails are up-to-date and free from any spam and that you check your mails on a regular basis as we cannot be held responsible for any losses or emails not received because your email system is not operating properly.